Guided Troubleshooting software for field service teams
Turn your best experts’ troubleshooting into step-by-step guidance every technician can follow
Our products
Causal AI is a probability engine that reasons over cause and effect. It calculates instead of guessing.
Guided Troubleshooter
A step-by-step interactive guide that walks any technician to the fix. The Causal AI engine computes the best next question or action at every step. Online, offline, and self-service.
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Troubleshooting API
Embed the same troubleshooting engine anywhere. iOS, Android, Web and desktop SDKs put dynamic guides inside your own apps, portals and field-service tools.
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Guide Builder
Guide Builder combines AI generation with expert validation to capture how your best technicians think.
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Ion Beam Applications
“Test showed that our technicians can solve problems 66% faster”
Marc Van der Burght
Chief Operating Officer, IBA
Read case story →
Generic AI vs Dezide
With generic AI chat
Question?
Answer
✕
Guessed — unverified
With Dezide
Action
Question?
Action
✓
Problem solved
Guided troubleshooting
Not AI guesswork
Most AI agents generate a likely answer and hope it’s right.
Causal AI reasons through the symptoms, weighs the probabilities, and computes the best next step, all the way to a verified fix.
Guided troubleshooting
Your knowledge becomes guided troubleshooting
AI creates the first draft. Your experts validate it. Causal AI guides every technician through the optimal troubleshooting path.
Step-by-step guidance
About Dezide
Built for critical equipment where guessing isn’t an option
25 years
Proven in the field
Trusted by manufacturers of critical equipment for more than two decades.
Causal AI
Accurate problem resolution
Calculates the best troubleshooting path instead of generating best guesses.
Humans + AI
Knowledge you can trust
AI accelerates guide creation. Experts approve every troubleshooting decision.
In their words
See what our customers are saying
“We have proven that our technicians can solve complex problems up to 70% faster using Dezide’s Causal AI-powered troubleshooting technology combined with our technical expert knowledge”
Ulrik Henriksen
Head of Diagnostics at Siemens Gamesa Renewable Energy
“The really cool thing about Dezide is the patented algorithm that considers causes, probabilities, time, and money when making its suggestions for the best corrective action.”
Kenneth Grindsted
Lead Engineer, Vestas R&D
“An invaluable experience for IBA. Remarkable thought partnership and deep troubleshooting expertise.”
Marc Van der Burght
Chief Operating Officer, IBA
“In conclusion, we can say that Dezide helps a lot. Especially for new technicians”
Bartjan Hutten
Product Owner, service applications
“We have looked at other suppliers of troubleshooting software but chose Dezide because of the strong features like data collection and causal Bayesian probability technology”
Pieter Colen
Service Excellence Manager, Atlas Copco