Dezide Advisor includes a sophisticated self-learning module used for improving the performance and accuracy of the intelligent guides based on actual usage of the deployed guides.
Data collected from the support portals and the Offline Troubleshooter is analyzed by the Guide Optimizer which will provide a new updated set of guides that more correctly reflect the “real world”. The guides are originally developed based on the experience of subject matter experts. When this experience is combined and refined with the learning from usage data from real users, the guides are improved and become better at solving issues faster and more reliably.