The iOS API is designed to easily add causal AI troubleshooting capabilities to your own iPhone and iPad apps. The API comes with everything needed to build a complete offline troubleshooting app experience complete with automatic data download and synchronization.
API’s
Add interactive causal AI powered guided troubleshooting technology to your own apps.
The core Dezide causal AI troubleshooting technology powers the entire Dezide product suite and it's what enables us to build a great troubleshooting experience.
That core technology is available as a set of developer API's that enables our customers to create their own stellar troubleshooting experiences through deep integration into anything from web applications, iOS and Android Apps to self-service solutions and desktop apps.
We are seeing an increasing interest in extending existing service applications with guided troubleshooting capabilities and our API's are perfect for the job!
Key features
iOS API
Android API
The Dezide Android API enables enterprises to add the Dezide troubleshooting capability to any Android app and provide a seamless troubleshooting experience in an environment familiar to the users. A unified UX experience where the troubleshooting capability is not perceived as a stand-alone option, but rather as an integrated experience straight from within familiar apps.
Web service API
The Web Service API is for clients wanting to integrate Dezide causal AI technology into their own web applications and frameworks. The API provides access to Dezide resources like the intelligent guides, FAQ’s, search engine and customer history components.
C++ and C# API's
API’s for building offline Windows and Linux desktop apps with troubleshooting capabilities.
Data Collection Framework
The purpose of the Data Collection Framework (DCF) is to provide a simple but yet powerful and flexible mechanism for collection of data that can be inserted automatically into troubleshooting guides. The framework is designed to be used when encountering a step in a guide that can be answered automatically, and the client applications may request an answer to the step from DCF.
Fix-It Framework
The purpose of the Fix-It Framework (FIF) is to provide a powerful mechanism to fix a problem from a troubleshooting guide. The framework is designed to be used by client applications that perform troubleshooting. When encountering a step in a guide that contains a fix to a connected system, the client application can attempt to fix the problem directly using FIF.
API case story - Consumer self-service at HP Inc.
HP Inc. has integrated Dezide guides into http://support.hp.com using the Dezide Web Service, and that solution is currently serving more than 1.000.000 troubleshooting sessions every month – this reduces the number of calls to the contact center significantly.
HP Inc. builds and maintains the knowledge base in the Dezide Administration tools, but manages everything from content and images to translations and application design on their own.
Only the troubleshooting guide logic (causes, probabilities, actions, questions) are managed in the Dezide administration tool – the explaining text and images are obtained from the SDL content management system.
API case story - Productizing Service at Liebherr
Many of our customers are seeking to turn service into a revenue stream. Realizing that the knowledge base is extremely valuable, they want to provide access to dealers, partners, and end customers to the knowledgebase.
At Liebherr Mining Equipment they have built a mobile app for iOS, Android and Windows Phone using the Dezide Web Service API and are now combining their expert knowledge with the Dezide software platform to be able to provide a new type of service product to their customers.
