Following last week’s announcement of Siemens Gamesa Renewable Energy as a new Dezide customer, we are very proud to share that more than 50% of the entire wind turbine market has chosen Dezide as the preferred supplier of troubleshooting software for their remote service and field service technicians.
That’s hundreds of thousands of wind turbines located in all areas of the planet! We continue to be amazed by the impact that using an AI-powered troubleshooting solution has on the service operations of the wind turbine industry.
Rolling out new software to field service technicians
We are impressed by the support that we are seeing the system get from field service technicians around the world. We know it is difficult to roll out new IT software solutions – if you give a field service technician a new app on their phone or tablet, they will ask you for another app to remove first!
Of course, we see resistance to adopting a new software solution, but it’s not related specifically to a troubleshooting solution so much as it is just the barrier of learning and using a new software system in general. Nobody likes change, but to realize the huge benefits of an automated troubleshooting solution is to ensure full and wide adoption (and acceptance) of the new system.
This is where our wind customers have been extremely good at working with us on a joint effort to make a smooth rollout, and the results we are seeing are truly amazing.
Keeping the knowledge base current
We are seeing field service technicians going from being a little reluctant to this new way of being guided through a troubleshooting solution step-by-step (because what does this IT stuff do better than me anyway?), to realizing that the entire company becomes better and the customers become even happier if we share our knowledge and make everybody experts at troubleshooting wind turbines – because that’s what it is all about in the end anyway – getting the turbine back into operation as quickly as possible, using the fewest possible spare parts and on the first visits, so the customer gets the maximum value from his turbine.
One of our wind customers puts it this way:
“It’s amazing that an employee in South Africa can report feedback from the top of a turbine that proves valuable to others worldwide a few days later.”
Leif Duvald, Program Manager, Vestas
Improved training and transfer of skills
The effect that we are seeing our software have on training new field service technicians are also incredible. Our customers are now using Dezide as part of the training material for new personnel, and technicians are learning that using the troubleshooter is the way that problem resolution should be done and everybody is encouraged to share new learnings about the best way possible to fix problems.
Sharing troubleshooting knowledge through Dezide to new and untrained field service technicians is seen as an instant transfer of skills, and the system is also used as part of the recruiting process to attract new talent.
Another wind turbine manufacturer describes it like this:
“We have proven that our technicians can solve a problem up to 70% faster using Dezides AI-powered troubleshooting technology combined with our technical expert knowledge.”
Ulrik Henriksen, Head of Diagnostics, Siemens Gamesa Renewable Energy
New revenue options
Across industries, our customers are turning the combination of the Dezide troubleshooter and their expert knowledge into a new service product that can be sold directly to their customers as a revenue-generating service offering. The wind industry is no exception with massive potential in reselling access to their very valuable troubleshooting knowledge base. While these companies expect a significant part of their revenue to come from an extended service business, we are seeing them delivering service technology to customers to gain a competitive advantage.
We are indeed pleased about this milestone, and It’s been a fun ride! We are looking forward to the years ahead in the energy and renewables industry …
