Construction

With more and more companies expecting a significant part of their business to come from an extended service business, we need to transform your service business successfully with better transfer of skills, so your technicians feel better supported, resulting in less repeated visits and escalation of cases.

Dezides AI-powered technical troubleshooting platform helps you:

Transfer skills to new employees

Optimize troubleshooting with IoT data

increase service revenue

Industry service trends

We are seeing a shift in key construction industry success factors from a focus on operations to a focus on customer-centricity. OEMs find it very important to get a deep understanding of how they create value for their customers and how to build services around this knowledge while being on the technological forefront.

Better transfer of skills

The demand for a skilled workforce has never been higher and the ability to attract and train new talent is more difficult than ever.

Machines are getting more sophisticated with new cool features that require hardware, software, connectivity, data and knowledge and while the products are getting smarter and smarter, it’s getting increasingly complex for field service staff to be an expert in all products and all areas. New products are being developed at a higher rate while the older machines continues to be in operation for
many years, implying heavy training needs and a capability to retain knowledge.

Transfer knowledge to new technicians much faster

Capture and share troubleshooting knowledge

Learn from operational experience

Younger generations are being hired, but even the tech savvy new digital natives needs extensive training to become multi-skilled technicians in a wide range of technology and machines, and companies are looking at considerable increases in training programs to keep up with service demands.

With Dezide you will transfer skills instantly.

junior techs outperform their senior colleagues by 30-50%, and up to 70% for the highly complex issues using the Dezide Troubleshooter

Understand...

... common recurring faults and the right way to start troubleshooting

Distribute...

... knowledge to a greater audience, internationally, in all languages.

Track...

... completeness, speed and all performed actions for telemetry and to ensure compliance.

Train...

... the junior engineers to a higher standard without excessive training cost.

IIoT...

... real-time data-driven repair action suggestions, based on Bayesian Networks

Offline...

... access to the troubleshooter and IIoT data. Fix problems without a network connection.

“But the really cool thing about Dezide is the patented algorithm that considers causes, probabilities, time and money when making its suggestions for the best corrective action”

Kenneth Grindsted

Lead Engineer, Vestas R&D

Optimize equipment troubleshooting with IoT data

As the industrial internet of things continues to pull more information, construction companies will need tools to manage all this data. In the service department, the potential for increasing troubleshooting efficiency using IIoT data is enormous.

Troubleshooting will certainy have to be handled different if the machine has been operating for 8000 hours vs. 1000 hours. Weather conditions, ambient temperature, seasonal effects and many other factors all have a role in troubleshooting and by injecting that type of data into the process, the troubleshooting system will be able to suggest solutions based the actual state of the current machine in its current environment.

Combine that with machine specific error codes and historical data that can reveal how this particular piece of equipment has been operating over the course of its lifetime and we get a troubleshooting experience designed and optimized for each individual machine, every single time.

By using IoT data, we can take away difficult manual evaluation of complex data and present informed solutions to the users in an optimized way and as such, IoT becomes an integral part of the digital transformation of service.

With Dezide, IoT is not a future vision, it’s happening now, and where many IoT solutions are good at collecting massive amounts if IoT data, Dezide can activate and use that data right now for reducing troubleshooting time.

Optimize-equipment-troubleshooting-with-IoT-data

IIoT machine data integration

SaaS or on-premise hosting

Easy to connect through API

SSO and user provisioning

Salesforce Integration

Increase service revenue

We are seeing a shift in key construction industry success factors from a focus on operations to a focus on customer centricity. OEMs find it very important to get a deep understanding of how they create value for their customers and how to build services around this knowledge while being on the technological forefront.

Re-sell your valuabel troubleshooting knowledge base to dealers and customers.

Make it available internationally

blah blah

World class service offerings requires a perfect union of data, information and knowledge and the ability to distribute the resulting offerings globally.

Turn the combination of our software platform and your expert troubleshooting
knowledge into a revenue generating product.

The Liebherr Troubleshoot Advisor designed by Dezide enables technicians to find solutions to their problems by following dynamic guides explained with animations, videos and pictures

Dominique Ehrhardt

General Manager, Product support and training, Liebherr Group

Some of the companies that already trust us

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