Dezide has always strived to facilitate the deep integration of our core troubleshooting technology into any product, commercial, or custom-built. The underlying idea behind this is that for service technicians in the field and surveillance center/call center agents alike, the best possible troubleshooting experience is achieved if the actual troubleshooting process is performed directly inside the existing tools that are already used by the users and not in external tools that require the use of an additional app or web application.
Our customers have been developing their own custom solutions for the service department for years to achieve this highly efficient unified experience. Recently, we added APIs for mobile applications enabling our customers to integrate Dezide technology into their own Android and iOS applications. We also release standard Dezide troubleshooting apps for Android and iOS in the respective public app stores for our customers to use as an easy way to get started with mobile applications out of the box.
We are now seeing Salesforce being used for managing the service process in an increasingly higher number of industries. Consequently, we are getting requests to add the ability to troubleshoot straight from within the Salesforce environment without having to launch an external troubleshooter in another browser window or as a standalone app.
Therefore we have started implementing a Salesforce app that extends the functionality of Salesforce with the Dezide Troubleshooter. It will be a solution that installs in just a few clicks and easily configurable for Salesforce administrators.
Stay tuned for more info …
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