See tangible results in just one week with a Dezide Proof of Concept. We’ll equip your technicians across all skill levels to tackle troubleshooting challenges using our platform. You’ll receive clear, measurable data on their performance, enabling a direct comparison to your current efficiency.
This trial will demonstrate how Dezide utilizes data-driven insights to streamline troubleshooting, giving you the quantifiable data necessary to develop a strong business case.
Combine our AI with your technical expert knowledge
Our tailored PoC delivers a hands-on workshop guided by a Dezide specialist. We’ll focus on structuring your knowledge base and demonstrate how expert troubleshooting knowledge is captured and applied for maximum efficiency.
With pre-workshop preparation, we ensure a productive on-site experience, working together to build targeted troubleshooting guides.
This is an alignment meeting. We will discuss the machines that we will be testing on, the issues that we will be covering, and the practicalities around location and schedules. Just to get everyone on the same page.
In this workshop, we will capture troubleshooting knowledge for the issues we cover in the PoC. Dezide facilitates knowledge elicitation and builds the corresponding troubleshooting guides. Your team will add relevant explaining content to the troubleshooting steps.
The troubleshooting guides are complete, and we are ready for testing. You will ensure the equipment and people are ready, and Dezide will observe and guide as necessary.
At this stage, the project is complete, and it’s time to wrap up and evaluate the whole experience. It is important to look at both numbers and user feedback. It’s very important to capture how each user group (administrators and end users) has experienced the usage of Dezide.
We will collect everything in a report that you can use to discuss the outcome with your peers. We will present key results from the report in an online meeting typically two weeks after the on-site workshop and live-testing is complete.
This is a follow-up meeting one week after the PoC report presentation. We will address any questions from the 1-week PoC report and discuss potential next steps, including the Dezide Implementation Framework for successfully rolling out Dezide to the workforce. The Dezide Implementation Framework is designed to support essential Change Management aspects of the roll-out, and it’s based on our 20 years of experience with this process.
Through tests, certain common errors were introduced into a wind turbine in the test facility.
Two teams of technicians were assigned to resolve the problem. The first team contained only junior techs using the Dezide troubleshooting software, and the other team included only very skilled senior engineers with many years of experience.
The senior engineers resolved the problem in more than one hour. The junior technicians fixed the problem using the troubleshooting system in less than 15 minutes.
Siemens Gamesa expects the troubleshooter to help them realize 70% for all highly complex issues and around 40% for the basic problems of average difficulty.
In one area, the results show that we reduced the average troubleshooting time by 66%. Still, the technician solving these issues more efficiently was not an expert in this area.
In another area, the technician not using Dezide had to give up. The issue was outside his expertise, and he would have had to escalate it to another team to get it solved.
On the same issue, but now using Dezide, the technicians could solve the problem – even more interestingly, the technicians were inexperienced, and one was outside his area of expertise.