We will be attending the tenth annual After:Market Business Platform service event in Wiesbaden, Germany on October 19-21, 2016.Read more
Blog
The winter release of Dezide is ready with new features and improvements. Highlights of Dezide Winter 2016: Support for files in Media Library New constraint: “Use all questions first” Add support for “Other causes” for advanced symptom questions Taxonomy is now managed as a tree Attach file to TicketExpert ticketRead more
Customers calling the help desk multiple times for the same issue, field service technicians visiting the same piece of equipment many times, often in remote areas, to fix the same breakdown – it’s all a part of daily life in service organizations that are not optimized for increasing quality and customer satisfaction.Read more
Come see us and lets talk about the great opportunities for increasing availability, reliability, MTBF and reducing MTTR for on-site scheduled and unscheduled maintenance using a structured approach to capturing and organizing expert knowledge.Read more
So are we so let us know if you will be there! Sharing troubleshooting knowledge with field service technicians avoids having to visit the same piece of equipment many times, to fix the same breakdownRead more
Welcome to the Dezide “All about knowledge management” blog. In this space we will be sharing our experiences with capturing, formalizing, structuring and distributing knowledge in organizations.Read more
We are very excited to release this version of Dezide. Highlights of Dezide Summer 2016: Phone Code! Advanced questions New constraint: “Force step after action or after question answer” Show number of used constraints on constraint buttonRead more
