In the world of knowledge management for technical troubleshooting of advanced products, the Acquisition phase is where it all begins. From tapping into internal expertise to harnessing external sources, both explicit and tacit, this phase identifies what knowledge is needed to tackle challenges and drive progress. This first phase of the Dezide Knowledge Value ChainRead more
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In a previous blog post, we delved into the intriguing question of “How much time should you invest in an expert troubleshooting knowledge base?” It provided valuable insights into the time-consuming nature of building and maintaining a knowledge base and pinpointed where the hours and effort are invested. This understanding underscores the importance of theRead more
Great news! Dezide is super proud to announce that Liebherr Earthmoving Equipment is officially part of our growing list of esteemed clients! After extensive testing, they have decided to roll out the Liebherr Troubleshoot Advisor, powered by Dezide, to all their sales and service partners. Liebherr Earthmoving Equipment, known for its uncompromising dedication to qualityRead more
Medical device company IBA (Ion Beam Applications), the world leader in particle accelerator technology, has selected Dezide to amplify its field service troubleshooting efforts. This follows a remarkably successful one-week Proof of Concept (PoC), proving how to revolutionize how the company tackles problem-solving. “Working with Dezide has been an invaluable experience for IBA. They haveRead more
Today, we are thrilled to announce that IBA (Ion Beam Applications), the world leader in particle accelerator technology, has selected Dezide to amplify its field service troubleshooting efforts. This follows a remarkably successful one-week Proof of Concept (PoC), proving how to revolutionize how the company tackles problem-solving. Picture a room filled with experts. Each ofRead more
This is an excerpt from a Link Magazine article that can be read in full here: Importance of the servitization platform More efficient troubleshooting Whereas Moers takes an in-depth look at predictive maintenance, the second speaker focuses directly on data that may be of value for corrective maintenance. Or taking things further: troubleshooting. Esben RasmussenRead more
ENERCON is a global leader in the wind turbine industry, with over 31.000 turbines in operation worldwide. Since 2020, ENERCON has improved field service efficiency by integrating our causal AI troubleshooting technology into their field service iPad app and combining it with their expert troubleshooting knowledge to make it a highly efficient field serviceRead more
We are incredibly proud to be awarded the ’Succesvirksomhed’ award. CEO Lars Hammer and COO Esben Rasmussen The award recognizes and pays tribute to the 1,000 companies that are best able to constantly create growth and greater financial results. The Business Award, which Spar Nord and BDO have established in 2019, pays tribute toRead more
This is the first post in a three-part series of blog posts that tells the story of how one of Dezide’s biggest customers took a journey from unstructured content, hidden knowledge, and traditional documentation to a modern, streamlined service organization. This customer works in the field of Industrial Engineering, manufacturing machines that are distributed worldwide. Read more
Making the right knowledge available for the right people at the right time is essentialRead more
