For more than two decades, I have worked with service organizations, learning from and helping them move from reactive troubleshooting to structured, guided troubleshooting using causal reasoning. Today, as AI systems enter the field, the same lesson applies at a new scale, as reasoning matters more than prediction, which is how generative AI works. AcrossRead more
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According to Webster’s Dictionary, knowledge is “the fact or condition of knowing something with familiarity gained through experience or association.” In the context of business enterprises, we see that knowledge tends to be interpreted as possession of experience (tacit knowledge) as well as possession of factual information (explicit knowledge) – or where to get it.Read more
In our last post, we discussed handling complex issues in advanced machines by breaking down the troubleshooting process into component-level troubleshooting and then building more sophisticated hierarchies for handling high-level symptoms. This post will take this concept further and see how we can optimize the machine troubleshooting flow using IoT machine data to improve precision,Read more
How Dezide is powering the wind industry at scale Since the early adoption phase of AI-driven troubleshooting, the wind turbine industry has quietly crossed an important threshold: more than half of the global wind turbine market has now relied on Dezide as part of daily service operations—supporting both remote service teams and field service techniciansRead more
Siemens Gamesa Renewable Energy just launched their brand new Careers brochure to attract new talent, and Dezide is showcased on page 41. As Ulrik Henriksen, Head of Diagnostics at Siemens Gamesa Renewable Energy, states in the brochure: “We have proven that our technicians could solve a problem up to 70% faster using Dezide’s causal AI-poweredRead more
In the world of knowledge management for technical troubleshooting of advanced products, the Acquisition phase is where it all begins. From tapping into internal expertise to harnessing external sources, both explicit and tacit, this phase identifies what knowledge is needed to tackle challenges and drive progress. This first phase of the Dezide Knowledge Value ChainRead more
Trusted by the world leader since 2019 Since 2019, Siemens Gamesa has been using Dezide as a core part of its global service operations, supporting more than 3.000 field service technicians working with some of the world’s most complex wind turbine installations. Over the past several years, the renewable energy industry has undergone a clearRead more
Welcome to the Dezide “All about knowledge management” blog. In this space we will be sharing our experiences with capturing, formalizing, structuring and distributing knowledge in organizations.Read more
How do we actually capture all that knowledge embedded within the organization?Read more
When I visit customers all around the world in various industries that manufacture very complex machinery, we always end up spending a lot of time on one thing in particular – getting our heads around how to troubleshoot high-level symptoms that the field service engineers face all the time out there.Read more
