We will be attending the tenth annual After:Market Business Platform service event in Wiesbaden, Germany on October 19-21, 2016.
“There is an optimistic feeling among Service Leaders within the manufacturing industry, confirmed by a recent Copperberg Research where almost 95% of those surveyed have a (extremely or somewhat) positive view of the future of the Service Business in Europe within the next five years.”
– Thomas Igou, Content Director, Copperberg
We will be participating in many of the workshops and tracks and we will be hosting a round table session on how to leverage data driven knowledge to improve service and maintenance. We will be showcasing a real customer example on how junior technicians could solve 60% more on their own without having to call service centers or expert technicians on the phone for help compared to traditional knowledge solutions.
We will be discussing how to learn from all of our technicians and service centers and the discrepancy between what we know and what we think we know.
Also, make sure you come visit us at our booth for a talk about capturing, optimizing and sharing expert knowledge – how to make everybody an expert.
Looking forward to meeting customers and partners there!
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