Today, we are thrilled to announce that IBA (Ion Beam Applications), the world leader in particle accelerator technology, has selected Dezide to amplify its field service troubleshooting efforts. This follows a remarkably successful one-week Proof of Concept (PoC), proving how to revolutionize how the company tackles problem-solving.
Picture a room filled with experts. Each of them brings unique knowledge, but they don’t always have the means to share their wealth of experience. That is where Dezide steps in with causal AI guided troubleshooting technology making the inherently difficult task of instantaneously transferring expertise to the entire workforce possible. Imagine every technician troubleshooting with the proficiency of a seasoned expert, navigating even outside their usual skillset and working area. That is what Dezide will be doing for IBA.
But do not just take our word for it. After an intensive week of testing during the PoC, IBA experienced firsthand the game-changing capabilities Dezide brings. Not only were technicians able to troubleshoot multiple issues as experts, but we also saw a significant reduction in troubleshooting time. The secret? Having a single, optimized source for troubleshooting knowledge ensures that every technician has the same invaluable tools at their disposal. A tool that takes causes, actions, questions, probabilities, and costs and calculates the most efficient troubleshooting path every time. The PoC troubleshooting guides demonstrated how IBA could combine the knowledge of its leading technical experts with Dezides AI-powered troubleshooting technology and deliver the most efficient advice to the entire global workforce. Efficient advice that will get new technicians up to speed fast, transfer knowledge instantly, reduce troubleshooting time, reduce the number of spare parts used, and reduce the environmental footprint of IBA too.
In their decision to select Dezide as a vendor, IBA placed considerable emphasis on the platform’s IoT capabilities. The Data Collection Framework provided by Dezide enables IBA to automatically address many issues within the troubleshooting process that previously necessitated manual evaluation of complex equipment data. The objective is to refine the application of diagnostic data within the troubleshooting experience, guaranteeing that all users handle and interpret the data consistently and accurately.
In a rapidly evolving tech landscape, IBA is showing us the future of field service troubleshooting, and Dezide is right there at the forefront, driving this transformation.
Join us on this journey. If you are as captivated by the potential of the Dezide troubleshooting experience as IBA is, we invite you to follow us on LinkedIn and sign up for our newsletter. You will get insights into how we are continually pushing boundaries in troubleshooting technology, working with industry leaders like IBA, and shaping the future of workforce capability.
“Working with Dezide has been an invaluable experience for IBA. They have consistently shown a remarkable level of thought partnership and brought troubleshooting expertise. Together, we managed to work out a solution that makes sense for IBA. We analyzed our target audiences, the tool integration that would be required with our in-house platforms, and matured our requirements”,
Marc Van der Burght, Chief Operation Officer of IBA.
We will delve further into the week-long Proof of Concept IBA completed in our forthcoming articles. We will explore how it resulted in a partnership to enhance IBA’s service capabilities, so stay tuned.
About IBA:
IBA (Ion Beam Applications S.A.) is the world leader in particle accelerator technology. The company is the leading supplier of equipment and services in the field of proton therapy, considered to be the most advanced form of radiation therapy available today. IBA is also a leading player in the fields of industrial sterilization, radiopharmaceuticals, and dosimetry. The company, based in Louvain-la-Neuve, Belgium, employs approximately 1,800 people worldwide. IBA is a certified B Corporation (B Corp) meeting the highest standards of verified social and environmental performance.
IBA is listed on the pan-European stock exchange EURONEXT (IBA: Reuters IBAB.BR and Bloomberg IBAB.BB).
More information can be found at: World leader in particle accelerator technology | IBA Group
About Dezide:
Dezide is an innovative tech company focused on revolutionizing field service troubleshooting. Our proprietary platform empowers businesses by enabling their technicians to tackle diverse challenges with an expert’s proficiency, creating a ripple effect of efficiency and expertise. For more information, please visit our blog.
