1 week Proof of Concept

What is efficiency to you? How can we measure improvement in efficiency? The 1-week PoC is your opportunity to experience how Dezides causal AI-powered platform can help you transform your service business by reducing troubleshooting time, increasing first-time fix rates, reducing spare parts consumption, and quickly transferring skills to new employees.

What is the 1-week Proof of Concept?

The 1-week PoC is an opportunity to experience what Dezide can do, and you will get concrete numbers for a business case.
We will have technicians of varying skill levels troubleshoot errors of low, medium, and high complexity and track the results, which we will compare to the current state of efficiency in your service department.
You will experience first-hand how machine and contextual data can be used at runtime in the troubleshooting experience and see all the benefits of automated data evaluation.

We have proven that our technicians can solve complex problems up to 70% faster using Dezides causal AI-powered troubleshooting technology combined with our technical expert knowledge.

Ulrik Henriksen

Head of Diagnostics at Siemens Gamesa Renewable Energy

What do I need to prepare for the 1 week PoC?

Our PoC is designed to give you a personalized experience. With the help of a dedicated Dezide implementation specialist, you will be taken through the basics of how to best organize and structure your knowledge base. It is not the goal of the PoC to teach you everything there is to know about Dezide but rather to show you how expert troubleshooting knowledge is captured and how the system uses that knowledge subsequently for troubleshooting as efficiently as possible. The PoC is designed as an on-site workshop at your location.

We will prepare everything before we meet, and we will make sure that we can get things off the ground from day one. We help you decide on the troubleshooting guides to build and ask you to provide the troubleshooting knowledge about those guides, so we can prepare a bit from home.

The diagram below illustrates the Proof of Concept complete with all phases, and below, you will find the resources required for each phase.

How will the live test be performed?

The live test will be conducted in your training lab/facility or alternatively in the field with a live machine. The important thing here is to be able to introduce errors into the machine corresponding to the errors that we have covered in the troubleshooting guides.
This will allow us to perform the tests in a structured way where we can capture the necessary data, which in turn will allow us to show you how efficiently your field service teams can operate, given the right troubleshooting advice at the right time.

Resource requirements

To make sure you get the full experience, we need you to secure the right resources, so here you will find information about the roles that you will need to staff during the PoC.

Pre-workshop Kick-off meeting

This is an alignment meeting. We will discuss the machines that we will be testing on, the issues that we will be covering, and the practicalities around location and schedules. Just to get everyone on the same page.

Duration: 1 hour

People

Project manager
Subject matter experts

On-site workshop & guide building

In this workshop, we will capture troubleshooting knowledge for the issues we cover in the PoC. Dezide facilitates knowledge elicitation and builds the corresponding troubleshooting guides. Your team will add relevant explaining content to the troubleshooting steps.

Duration: 3 days

People

Project manager, 100%
Subject matter experts, 100%
Access to manuals and documentation on issues and machines chosen
Management / project owner, 1-2 hours intro on day one + 1-2 hours on day three for wrap-up

Live test

The troubleshooting guides are complete, and we are ready for testing. You will ensure the equipment and people are ready, and Dezide will observe and guide as necessary.

Duration: 2 days

People

Project manager, approx. 100%
Subject matter experts, approx. 80% – 100%
Testers: FSEs, Technicians, and other service personnel 1-2 hours/person

Report presentation

At this stage, the project is complete, and it’s time to wrap up and evaluate the whole experience. It is important to look at both numbers and user feedback. It’s very important to capture how each user group (administrators and end users) has experienced the usage of Dezide.

We will collect everything in a report that you can use to discuss the outcome with your peers. We will present key results from the report in an online meeting typically two weeks after the on-site workshop and live-testing is complete.

Duration: 1 hour

People

Project Manager
Project Owner
Participants from workshop
Secondary stakeholders

Q&A and next steps

This is a follow-up meeting one week after the PoC report presentation. We will address any questions from the 1-week PoC report and discuss potential next steps, including the Dezide Implementation Framework for successfully rolling out Dezide to the workforce. The Dezide Implementation Framework is designed to support essential Change Management aspects of the roll-out, and it’s based on our 20 years of experience with this process.

Duration: 1 hour

People

Project Manager
Project Owner
Participants from workshop
Secondary stakeholders
Management

… you guys were a big help, seeing how others were using it, working with us, giving us some ideas, I think that was a big reason making it a success

Dominique Ehrhardt

General Manager, Product support and training, Liebherr Group

What kind of results should we expect from the 1 week PoC?

Here are two cases where we saw some great results through structured testing.

IBA (Ion Beam Applications):

In one area, the results show that we reduced the average troubleshooting time by 33%. Still, the technician solving these issues more efficiently was not an expert in this area.

In another area, the technician not using Dezide had to give up. The issue was outside his expertise, and he would have had to escalate it to another team to get it solved. On the same issue, but now using Dezide, the technicians could solve the problem – even more interestingly, the technicians were inexperienced, and one was outside his area of expertise.

Siemens Gamesa Renewable Energy:

Through tests, certain common errors were introduced into a wind turbine in the test facility. Two teams of technicians were assigned to resolve the problem. The first team contained only junior techs using the Dezide troubleshooting software, and the other team included only very skilled senior engineers with many years of experience.

The senior engineers resolved the problem in more than one hour. The junior technicians fixed the problem using the troubleshooting system in less than 15 minutes. Siemens Gamesa expects the troubleshooter to help them realize 70% for all highly complex issues and around 40% for the basic problems of average difficulty.

1 week Proof of Concept

What is the 1-week Proof of Concept?

What do I need to prepare for the 1 week PoC?

How will the live test be performed?

Resource requirements

To make sure you get the full experience, we need you to secure the right resources, so here you will find information about the roles that you will need to staff during the PoC.

Pre-workshop Kick-off meeting

People

On-site workshop & guide building

People

Live test

People

Report presentation

People

Q&A and next steps

People

What kind of results should we expect from the 1 week PoC?

Contact us to learn more about the 1-week Proof of Concept

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