The winter release of Dezide is ready with new features and improvements.

Highlights of Dezide Winter 2016:

• Support for files in Media Library
• New constraint: “Use all questions first”
• Add support for “Other causes” for advanced symptom questions
• Taxonomy is now managed as a tree
• Attach file to TicketExpert ticket

Support for files in Media Library

Many customers has asked for the ability to manage files in the Media Library in the new Administration so we have added this feature. This means that it is now possible to insert files of any type directly into the explanation area of guides and articles. Many of our customers are using files of all kinds that are relevant in troubleshooting scenarios so there is no restriction on the type of file – it’s more like an attachment.

New constraint: “Use all questions first”

In some cases it makes sense to ask all questions first – this could be when building diagnostic type of guides where it is necessary to collect a lot of information at the very beginning of the guide sequence, and building a guide like that has never been easier using this new setting.

Taxonomy as a tree

The old way of managing the taxonomy wasn’t very good when the taxonomy grew to considerable size, so we have given the Taxonomy editor an overhaul making it much easier to work with. The Taxonomy is now displayed as a direct-edit tree component providing a great overview and an easy way to build and maintain it.

It is now possible to specify the background probabilities for advanced symptom questions. This is used for giving the decision engine important information about the troubleshooting scenario, if none of the relevant causes in the guide are present in the current troubleshooting scenario. The system recommends a setting for this, but for advanced users who needs that final piece of control of the situation it is now possible to set those probabilities manually.

Complete change log

New Features

• Administration
  • [WA-1096] – Feature Tracking: Support for files in media library
  • [WA-1022] – Add support for “Other causes” for advanced symptom questions
  • [WA-1021] – Feature Tracking – Support for constraint: “Use all questions first”
  • [WA-1079] – Feature Tracking: Taxonomy Tree
  • [WA-1098] – Copy all contents from default language
• Contact Center
  • Feature Tracking – Attach file to TicketXpert Ticket
  • Copy guide information to Guide description
  • Extend conditional content tag
  • Text on login screen and button
  • New button on no search result page
  • Add support for Chinese simplified and Chinese traditional for FAQs
  • Add option to show customer history for x amount of months
  • Add section hierarchy list to search web service
  • Add scrollbars on pop up windows when using external feedback system
  • Add support for new languages for FAQs
  • Pretty print portal languages codes in language switchers around the portal
  • Change translations for guide mode buttons
  • Add French translation of Explanation on guide pages
  • Add support for adding a name for the level above main sections
  • Remove “Edit start page name” functionality from section administration and “Main section layout” from general settings
  • Add support for attaching a file to a ticket in TicketXpert via web service
  • Add content tag for attaching a file to a ticket in TicketXpert
  • Add an icon for each search hit to the search web service

Improvements

• Administration
  • [WA-1091] – Add new locales for Portuguese, Spanish, Chinese
  • [WA-1092] – SDL search and metadata needs to be based on 4-letter codes
  • [WA-1093] – Language xml export/import needs to use four letter codes
  • [WA-1094] – Add new exchange format codes to support new Languages
  • [WA-1114] – Data tables on edit guide page should not use grey background
  • [WA-1116] – Update tapestry to v5.4.1
  • [WA-1120] – Improve on tapestrys property accessor code
  • [WA-1132] – Update links to support articles
• Contact Center
  • New parameter for PIR button
  • Update norwegian translation
  • Extend logging for Long running CSV dumps
  • Add support for new versions of Spanish, Portuguese, Chinese in guides and FAQ, search etc.
  • Add new images for search results

Bug fixes

• Administration
  • [WA-1104] – NPE when previewing guide in WA
  • [WA-1105] – Tapestry error when trying to edit
  • [WA-1106] – Tapestry error when going back in preview
  • [WA-1112] – End messages reports an error related to property guide.getContentSpace not found
  • [WA-1123] – File links not working
  • [WA-1124] – Static guides cannot be previewed with newest engine server
  • [WA-1131] – Missing text in message in file link dialog after uploading file
  • [WA-1137] – Editing a probability for advanced questions via edit box fails
• Contact Center
  • Ticket Xpert dropdown contents are being double escaped
  • Search results in webservice should not use guidepath
  • Clicking a popup explanation link in inspector or causes mode can result in multiple tabs being opened
  • Report breaks on illegal chars in track.section
  • CTI client is not displayed after login