A dynamic troubleshooting platform utilizing causal AI to optimize service efficiency and reduce downtime across industries
... common recurring faults and the right way to start troubleshooting
... knowledge to a greater audience, internationally, in all languages.
... completeness, speed and all performed actions for telemetry and to ensure compliance.
... the junior engineers to a higher standard without excessive training cost.
... real-time data-driven repair action suggestions, based on Bayesian Networks
... access to the troubleshooter and IIoT data. Fix problems without a network connection.
Capture expert know-how in Dynamic Interactive Troubleshooting Guides using causes, probabilities, actions, questions, cost and time. Build hierarchies of guides to tackle even the most complex problems.
Build and maintain a taxonomy for classifying, categorizing and organizing items in the knowledge base to make sure technicians in the field can easily search and find the right knowledge at the right time.
Publish guides once and the platform automatically makes the guide available online, offline and for API integrations. Dezide puts the power of your problem resolution experts in the palm of your technicians anywhere in the world.
Turn the combination of our software platform and your expert troubleshooting knowledge into a product that you can sell to your dealers and customers to make a profit.
Continuously update and improve the knowledge base with user feedback and automatically optimize the troubleshooting guides with the collective experience of all users using machine learning.
Bring together machines, data, field service technicians and troubleshooting software in a solution that deliver improvements in field service troubleshooting efficiency like never before.