Dezide empowers novice and rookie technicians to troubleshoot complex machinery with unprecedented speed and accuracy. By guiding users step-by-step, Dezide ensures even inexperienced staff can diagnose and resolve issues much faster and more directly than traditional methods, guaranteeing problems are solved correctly and quickly.
Step-by-Step
AI Troubleshooting
With 25 years of deep expertise, we specialize in resolving complex service issues across heavy industries using precise AI.
Trusted by global
industry leaders
Real results from
our customers
Solving issues in
all industries
Key Industries
Solving service issues in complex industries
Your Industry Challenges.
Our 25 Years of Proven Expertise
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Transfer of skills
Any issue, any technician, any machine
Empower new hires for fast fixes and happy customers
Rapidly upskill and retain your valuable service team
Capture and share years of hard-earned expertise
More than 70% faster
Combine our AI with your technical expert knowledge
Service key metrics
Boost your service metrics
Dezide’s AI unifies scattered knowledge and retiring expertise within complex service environments. Our solution centralizes your organization’s collective intelligence into a dynamic resolution ecosystem. This empowers your service teams to perform optimally, keeping customers operational.
Boost First-Time Fix Rates
Elevate Customer Satisfaction
Optimize Spare Part Usage
66% increase in efficiency
From IBA case study
Let Your Team try Dezide
Test Dezide’s AI solution for 1 week and learn how you can boost your service resolution key metrics.
Improved resolution time
Faster troubleshooting by all technicians
Dezide empowers all your technicians to resolve issues with the speed and accuracy of your top experts, even when operating outside their usual areas of expertise.
Accelerated Issue Resolution
Intuitive and User-Friendly Troubleshooting
Enhanced Reliability and Increased Success Rates
Faster troubleshooting across products
Deliver significant ROI as you expand across products
"We have proven that our technicians can solve complex problems up to
70% faster
using Dezides causal AI-powered troubleshooting technology combined with our technical expert knowledge"
Head of Diagnostics at Siemens Gamesa Renewable Energy
Confident field visits
Solving Your Toughest Challenges
Many solutions handle easy fixes. But what about the 30% of complex issues that cost you the most? We understand these critical problems lead to repeat visits, wasted parts, and lost revenue. Our focus is on eliminating these high-impact challenges and transforming your field service operations.
Eliminate costly repeat visits
Conquer every complex issue (even rare ones)
Empower every field visit
Solve the problems others can't
Turn your biggest challenges into routine successes
Best troubleshooting technology
Patented AI: Guaranteed Precision
Our patented Causal AI, powered by Bayesian Networks, mathematically guarantees the optimal troubleshooting path. Unlike LLM/RAG, we deliver definitive, transparent solutions, even with incomplete data. This ensures every fix is the right fix, every time.
Causal AI, not correlation
Optimal path, mathematically guaranteed
Clear, trustworthy diagnostic steps
Definitive answers for critical equipment
Precise reasoning demanded by complex diagnostics
Most popular
case studies
Service efficiency boosted by 66%
IBA recently achieved a remarkable 66% boost in service efficiency. Curious how they did it, and how your team could too?
Masters knowledge retention
Amidst a rapidly growing workforce, they’ve found a smarter way to keep critical expertise in-house, ensuring service demands are met without escalating training burdens.
70% faster troubleshooting
Complex problems solved up to 70% faster using Dezides reasoning engine combined with SGRE’s technical expert knowledge.